Privacy Policy

We may collect the following categories of information:

• Account and contact information: email address, user ID, account status, support communications, and information you include in a request.
• Service and technical information: actions taken within our services, pages visited, session identifiers, IP-derived or pseudonymous network information, browser and device information, and security, error, and performance logs.
• Transaction information: orders, selected products, amounts, currencies, payment and delivery status, provider references, refunds, disputes, and reconciliation records. We do not store full payment-card numbers on our servers.
• Content and results: service inputs, reports, diagnostic results, provider responses, and related technical records.

Mobile Top-Up: destination phone number, country, operator, selected product, amount, currency, contact email, order and payment identifiers, delivery status, provider references, and refund or reconciliation information.

eSIM: package and destination details, email, transaction and payment identifiers, provider order references, ICCID, eSIM status, activation information, QR or activation codes, usage information, and expiration information.

IMEI Checks: IMEI or supported serial identifier, requested check, account or session information, pseudonymous network identifiers, provider results, and technical logs.

Android Diagnostic: device and build information, package indicators, carrier and SIM properties, telephony data, eSIM compatibility indicators, device identifiers supplied by the app, and diagnostic results. Additional details are provided in the Android Diagnostic Privacy Policy.

• Provide requested products, process payments, deliver results, Mobile Top-Ups and eSIM profiles, and operate accounts.
• Verify transactions, prevent fraud, abuse and duplicate processing, and secure our services.
• Troubleshoot failures, reconcile provider and payment states, and improve reliability.
• Provide customer support and respond to inquiries.
• Comply with legal obligations where applicable.

We use essential cookies and similar storage to maintain sessions, remember necessary service state, protect transactions, and secure the service. Some session technologies may remain active because they are necessary to provide a requested service.

We disclose personal information to the categories of recipients below as needed to provide, secure, support, measure, and advertise our services. Depending on applicable law and how analytics or advertising technologies operate, some disclosures may be treated as a sale, sharing, or targeted advertising. These disclosures do not limit any rights available under applicable law:

• Infrastructure and communications providers: hosting, databases, authentication, security, logging, and transactional email services.
• Payment providers: contact, order, amount, currency, and payment or refund identifiers needed to process and reconcile payments.
• Product-fulfillment providers: destination phone and transaction details for Mobile Top-Up; package and transaction details for eSIM; and IMEI or serial identifiers and the requested service for device-information checks.
• Analytics and advertising providers: online identifiers and website activity where those services are enabled and legally permitted.
• Legal authorities:when required by law or when necessary to protect rights, safety, and security.
• Business transfers:if we undergo a merger, acquisition, restructuring, or sale of assets.

We retain information for periods determined by the service provided and our operational, security, fraud-prevention, accounting, dispute-resolution, and legal needs. Retention periods may differ by record and jurisdiction.

Some services retain normalized results, provider responses, and technical payloads for delivery, support, troubleshooting, reconciliation, security, and legal compliance. These records may contain phone, device, transaction, activation, or diagnostic information.

The expiration of a session, link, quote, cache entry, or verification code does not necessarily mean that the related account, transaction, or legal record has been deleted. We do not promise automatic deletion unless expressly stated.

We use reasonable technical and organizational measures to protect information. However, no method of electronic transmission or storage is completely secure.

• Access and correction: request access to or correction of personal information associated with you.
• Deletion: request deletion, subject to identity verification and information we must or may retain for legal, security, fraud-prevention, accounting, dispute, or other lawful purposes.
• How to submit a request: email support@imeifast.com. We may ask for information reasonably necessary to verify your identity and locate the relevant records. Rights and available appeals vary by jurisdiction.

IMEIFAST is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. When changes are posted, we will update the “Last updated” date shown on this page.